Why I won't close my inbox again (Feb 27, 2018)
I learned a lot from closing my inbox over the half term week. Not all of it good. Here's what I've ultimately made of it all.
I closed my inbox for a week (Feb 19, 2018)
Inbox anxiety is real, especially when returning to work after a holiday. I decided to take action recently and here's how I got on.
The challenge of digitising council services (Nov 15, 2017)
Council's up and down the country share a common ambition - to offer full and inclusive self-service access channels to their residents, businesses and visitors. But how will they ever achieve it?!
Council knows what's 'appnin' (Sep 15, 2017)
Today I made it into the local paper with some members of my team. Not all of them could make the photo call but for those that did, we’re now immortalised in ink and digital print forever more.